Freelancer Profile

About

I’m Sunena Mehtab, a caring, reliable professional with a background in teaching and a senior career in customer service, team leadership and operations. I began as a teacher at St Mary’s High School in Lahore. I taught students from primary to secondary level and learned how to build trust, encourage good behaviour and make every learner feel supported. I later moved into customer service and management. I worked at Mobilink, Rozee.pk and QRG, and now work as Director of Customer Support & Sales at Tutor House. There I lead a team, work with tutors, students and families, and resolve concerns clearly and with care. Earlier in my career I also worked as a flight attendant with Shaheen Air International, which taught me to stay calm and professional in fast-paced, multicultural settings. I can help with: Customer support and client communication Tutoring and learning support Handling queries, complaints and escalations Admin, reporting and workflow support I’m fluent in English, Urdu, Punjabi and Pashto, so I can work with a wide range of clients. I’m trained in First Aid, Fire Safety, Stress Management and CRM, and I hold a Bachelor’s in Journalism from the University of the Punjab. I’m patient, organised and good at communicating, and I take pride in work that’s done properly and on time. I’m based in Ely, Cambridgeshire, and available for remote work. I’d love to hear about your project.

Skills

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